Call Log

Live

53 calls

Date/TimeCallerPhoneIssueDurationToolsStatusCSAT
Feb 22, 2:32 PMSarah Chen (ext 108)(363) 555-0108Caller wanted to enable Do Not Disturb to send calls to voicemail during a meeting.2m 22s3resolved5/5
Feb 22, 11:15 AMMike Rodriguez (ext 112)(363) 555-0112Caller needed call forwarding set up to his cell phone while working remotely.3m 18s3resolved5/5
Feb 22, 9:48 AMLisa Park (ext 101)(363) 555-0101Caller locked out of voicemail and needed PIN reset.2m 45s2resolved4/5
Feb 21, 4:20 PMTom Anderson (ext 110)(363) 555-0110Phone not registering after power cycle. Walked through troubleshooting, device still offline. Escalated to technical team.6m 24s4escalated4/5
Feb 21, 10:05 AMJennifer Walsh (ext 103)(363) 555-0103Office manager needed to log an agent out of the sales call queue while they're on PTO.3m 30s4resolved5/5
Feb 20, 3:42 PMMaria Santos (ext 106)(363) 555-0106Caller wanted to update her voicemail greeting for a holiday closure.4m 35s3resolved5/5
Feb 20, 1:18 PMChris Murphy (ext 102)(363) 555-0102Wanted to disable DND that was left on from yesterday.1m 35s3resolved5/5
Feb 20, 10:30 AMRachel Green (ext 109)(363) 555-0109Needed to block a spam number that keeps calling.2m 10s2resolved4/5
Feb 20, 8:55 AMDavid Kim (ext 115)(363) 555-0115Caller wanted to check his call forwarding status and then disable it.1m 55s3resolved5/5
Feb 19, 4:45 PMJames Wilson (ext 111)(363) 555-0111Billing question about extra charges on latest invoice.3m 0s2escalated3/5
Feb 19, 2:20 PMSarah Chen (ext 108)(363) 555-0108Wanted to check voicemail messages remotely.2m 5s2resolved4/5
Feb 19, 11:05 AMJohn Smith (ext 104)(363) 555-0104Needed to enable DND before a board meeting.1m 38s3resolved5/5
Feb 19, 9:15 AMAmanda Foster (ext 117)(363) 555-0117Phone showing wrong caller ID name on outbound calls.2m 35s2resolved5/5
Feb 18, 3:55 PMTom Anderson (ext 110)(363) 555-0110Needed call history export for tax records.2m 50s2resolved4/5
Feb 18, 1:30 PMLisa Park (ext 101)(363) 555-0101Wanted to update voicemail email notification address.2m 20s2resolved5/5
Feb 18, 10:10 AMMike Rodriguez (ext 112)(363) 555-0112Phone not ringing - DND was accidentally enabled.1m 45s3resolved5/5
Feb 17, 4:25 PMJennifer Walsh (ext 103)(363) 555-0103Needed to add an agent to the support call queue.2m 25s3resolved5/5
Feb 17, 2:00 PMRachel Green (ext 109)(363) 555-0109Wanted to set up call forwarding to cell during travel.2m 12s2resolved4/5
Feb 17, 11:45 AMBen Taylor (ext 118)(363) 555-0118Phone showing offline, needed troubleshooting.4m 0s3resolved4/5
Feb 17, 9:30 AMJohn Smith (ext 104)(363) 555-0104Wanted to disable DND after morning standup.1m 30s3resolved5/5
Feb 16, 3:10 PMMaria Santos (ext 106)(363) 555-0106Number porting request for new business line.3m 25s2escalated3/5
Feb 16, 12:40 PMChris Murphy (ext 102)(363) 555-0102Needed to check recent call history for a missed call.1m 50s2resolved4/5
Feb 16, 10:20 AMDavid Kim (ext 115)(363) 555-0115Wanted to enable DND for the afternoon.1m 32s3resolved5/5
Feb 15, 2:55 PMSarah Chen (ext 108)(363) 555-0108Needed to change the ring timeout before voicemail picks up.2m 15s2resolved4/5
Feb 15, 11:20 AMKevin Brooks (ext 120)(363) 555-0120New employee needed voicemail PIN reset for initial setup.2m 5s2resolved5/5
Feb 14, 4:35 PMLisa Park (ext 101)(363) 555-0101Wanted to check if DND was on after phone went quiet.1m 40s3resolved5/5
Feb 14, 1:10 PMJames Wilson (ext 111)(363) 555-0111Call forwarding to wrong number, needed update.2m 30s4resolved4/5
Feb 14, 9:45 AMAmanda Foster (ext 117)(363) 555-0117Needed to update first and last name on account after marriage.2m 40s3resolved5/5
Feb 13, 3:30 PMTom Anderson (ext 110)(363) 555-0110Wanted to block multiple spam numbers.3m 15s4resolved4/5
Feb 13, 11:50 AMMike Rodriguez (ext 112)(363) 555-0112Needed to disable call forwarding after returning to office.1m 35s3resolved5/5
Feb 13, 9:20 AMJennifer Walsh (ext 103)(363) 555-0103Wanted to enable call recording for compliance.2m 25s2resolved5/5
Feb 12, 4:15 PMRachel Green (ext 109)(363) 555-0109Disable call forwarding after returning from travel.1m 30s2resolved5/5
Feb 12, 1:40 PMJohn Smith (ext 104)(363) 555-0104Voicemail inbox full, needed help clearing messages.2m 45s3resolved4/5
Feb 12, 10:05 AMBen Taylor (ext 118)(363) 555-0118Needed call recording for a specific past call.2m 20s3resolved4/5
Feb 11, 3:50 PMSarah Chen (ext 108)(363) 555-0108Enable DND before afternoon training session.1m 32s3resolved5/5
Feb 11, 1:15 PMNatalie Simmons (ext 114)(363) 555-0114Fax machine not receiving faxes, needed escalation.4m 20s3escalated3/5
Feb 11, 10:30 AMChris Murphy (ext 102)(363) 555-0102Enable DND for a conference call.1m 28s3resolved5/5
Feb 10, 4:00 PMDavid Kim (ext 115)(363) 555-0115Disable DND after presentations ended.1m 30s3resolved5/5
Feb 10, 2:20 PMLisa Park (ext 101)(363) 555-0101Wanted to set up call forwarding to receptionist extension.2m 0s2resolved4/5
Feb 10, 10:45 AMJames Wilson (ext 111)(363) 555-0111Wanted voicemail PIN reset after forgetting PIN.1m 58s2resolved4/5
Feb 9, 3:30 PMSarah Chen (ext 108)(363) 555-0108Disable DND after training session ended.1m 25s3resolved5/5
Feb 9, 11:10 AMKevin Brooks (ext 120)(363) 555-0120Needed portal credentials for the first time.2m 35s2pending—
Feb 8, 2:45 PMTom Anderson (ext 110)(363) 555-0110Wanted to check device status after IT changed network settings.1m 50s2resolved4/5
Feb 7, 4:10 PMMaria Santos (ext 106)(363) 555-0106Needed business hours updated for new schedule.3m 40s4resolved5/5
Feb 6, 2:30 PMJennifer Walsh (ext 103)(363) 555-0103Wanted to update auto attendant greeting with new company tagline.3m 55s3resolved5/5
Feb 5, 11:50 AMChris Murphy (ext 102)(363) 555-0102Disable DND after Zoom call ended.1m 25s3resolved5/5
Feb 4, 3:25 PMAmanda Foster (ext 117)(363) 555-0117Needed to set user scope to Office Manager for a colleague.2m 35s2resolved5/5
Feb 3, 1:40 PMRachel Green (ext 109)(363) 555-0109Wanted to assign a new phone number to her extension.2m 55s2resolved4/5
Feb 1, 10:15 AMJohn Smith (ext 104)(363) 555-0104Device offline after office move, needed troubleshooting.4m 40s3resolved4/5
Jan 28, 2:30 PMBen Taylor (ext 118)(363) 555-0118Needed to update music on hold with new company jingle.3m 15s3resolved5/5
Jan 26, 9:50 AMNatalie Simmons (ext 114)(363) 555-0114Needed to block a number that keeps calling the main line.2m 5s2resolved4/5
Jan 24, 11:30 AMMike Rodriguez (ext 112)(363) 555-0112Wanted to check DND status and enable it.1m 35s3resolved5/5
Feb 22, 4:50 PMKevin Brooks (ext 120)(363) 555-0120Wanted to change voicemail greeting to a professional message.3m 20s3pending—