Summary
Amanda Foster called to update her last name to Mitchell after marriage. Updated both the account name and outbound caller ID. Congratulations were offered.
Account ChangesTool Timeline
0:03
getSubscriberDetails
Found subscriber: Amanda Foster, ext 117
1:05
updateUserName
Name updated to Amanda Mitchell
1:22
updateCallerIdName
Caller ID updated to Amanda Mitchell
Transcript
Ella · 0:00
Thanks for calling Blink Voice Support. How can I help you today?
Caller · 0:05
I just got married and I need to change my last name on my account. It should be Mitchell now instead of Foster.
Ella · 0:15
Congratulations, Amanda! I'd be happy to update that. Can you spell the new last name for me?
Caller · 0:22
M-I-T-C-H-E-L-L.
Ella · 0:30
Got it - Amanda Mitchell. I'll update your account name and your caller ID. Sound good?
Caller · 0:38
Yes, please!
Call Recording
0:562:40