Summary
Natalie Simmons reported fax machine not receiving faxes for two days despite the line showing as registered. Created high-priority support ticket ZD-48260 for the technical team to investigate the fax connectivity issue.
Device IssuesTool Timeline
0:03
getSubscriberDetails
Found subscriber: Natalie Simmons, ext 114
0:25
checkDeviceStatus
Device registered and online
3:15
createSupportTicket
Ticket ZD-48260 created
Transcript
Ella · 0:00
Thanks for calling Blink Voice Support. How can I help you today?
Caller · 0:05
Our fax machine hasn't received any faxes in two days. We're expecting some important documents.
Ella · 0:14
I understand that's frustrating, Natalie. Let me check the line status.
Ella · 0:32
The line shows as connected on our end. Fax issues usually need our technical team to dig deeper. Let me create a ticket so they can look into this right away.
Caller · 0:45
Okay, please mark it as urgent. We have contracts waiting.
Support Ticket
Ticket ID
ZD-48260
Priority
highStatus
openAssigned Group
Technical Support
Call Recording
1:314:20