Summary
James Wilson called about unrecognized charges ($45 premium features, $20 international bundle) on his latest invoice. Created billing inquiry ticket ZD-48285 for the billing team to review and respond within 24-48 hours.
BillingTool Timeline
0:03
getSubscriberDetails
Found subscriber: James Wilson, ext 111
1:30
billingInquiry
Billing ticket ZD-48285 created
Transcript
Ella · 0:00
Thanks for calling Blink Voice Support. How can I help you today?
Caller · 0:05
I got my bill and there are charges I don't recognize. I need someone to explain them.
Ella · 0:14
I understand, James. I can get our billing team to look into that for you. Can you tell me which charges you're seeing?
Caller · 0:22
There's a $45 charge for something called 'premium features' and another $20 for 'international bundle'. I didn't sign up for any of that.
Ella · 0:35
I hear you. Let me create a ticket with our billing team so they can review your account and those charges. They'll be able to explain exactly what those are and make any corrections if needed.
Caller · 0:48
Alright, how long will that take?
Ella · 1:40
The billing team typically responds within 24 to 48 hours. I've included all the details about the charges you mentioned. Is there anything else I can help with?
Caller · 1:50
No, just get those charges figured out.
Support Ticket
Ticket ID
ZD-48285
Priority
normalStatus
pendingAssigned Group
Billing
Call Recording
1:033:00