Summary
Mike Rodriguez reported his phone wasn't ringing. Discovered DND was accidentally enabled. Disabled it to restore normal call flow.
Do Not DisturbTool Timeline
0:03
getSubscriberDetails
Found subscriber: Mike Rodriguez, ext 112
0:22
getDNDStatus
DND is currently ON
0:40
disableDND
DND disabled successfully
Transcript
Ella · 0:00
Thanks for calling Blink Voice Support. How can I help you today?
Caller · 0:04
My phone hasn't rung all morning. I know people are trying to call me but nothing is coming through.
Ella · 0:12
Let me take a look, Mike. I'll check a couple of things.
Ella · 0:28
Found it! Your do not disturb mode is turned on, so all calls are going straight to voicemail. Would you like me to turn it off?
Caller · 0:35
Oh! I must have hit something by accident. Yes, please turn it off.
Ella · 0:45
All done! Your phone should start ringing normally now. Is there anything else?
Caller · 0:50
No, that explains it. Thanks!
Call Recording
0:371:45