Summary
Jennifer Walsh (office manager) called to log out David Kim (ext 115) from the Sales call queue while he's on PTO. Confirmed agent and queue, logged him out while keeping him as a queue member for easy re-login upon return.
Call QueuesTool Timeline
0:03
getSubscriberDetails
Found subscriber: Jennifer Walsh, ext 103 (Office Manager)
0:28
listCallQueues
Found 3 queues: Sales, Support, Billing
0:45
listCallQueueAgents
Sales queue: 5 agents including ext 115 (David Kim)
1:18
logoutCallQueueAgent
Agent ext 115 logged out of Sales queue
Transcript
Ella · 0:00
Thanks for calling Blink Voice Support. How can I help you today?
Caller · 0:05
Hi, I'm the office manager here and I need to log one of our sales reps out of the call queue. He's out on vacation and calls keep ringing to him.
Ella · 0:16
I can help with that, Jennifer! Let me pull up your call queues.
Tool call: listCallQueues - Found 3 queues: Sales, Support, Billing0:28
Ella · 0:33
I can see you have three queues set up: Sales, Support, and Billing. Which queue do you need the rep logged out of, and what's their name?
Caller · 0:42
It's David Kim, and he's in the Sales queue.
Tool call: listCallQueueAgents - Sales queue agents found, including David Kim ext 1150:45
Ella · 0:55
I found David Kim in the Sales queue. I'll log him out so he won't receive any queue calls. Just to confirm, you want him logged out but still in the queue so you can log him back in when he returns, right?
Caller · 1:08
Yes, exactly. He'll be back next Monday.
Tool call: logoutCallQueueAgent - Agent logged out successfully1:18
Ella · 1:25
Done! David is now logged out of the Sales queue. He's still a member, so when he's back on Monday you can just give us a call and we'll log him right back in.
Caller · 1:38
Wonderful. Thank you so much!
Ella · 1:42
You're welcome! Is there anything else I can help you with?
Caller · 1:47
Nope, that was it. Have a good one!
Ella · 1:51
Thanks for calling Blink Voice! Have a great day.
Call Recording
1:143:30