Summary
Sarah Chen called to enable Do Not Disturb before a meeting. Confirmed DND was off, then enabled it at her request. Caller was satisfied and had no additional questions.
Do Not DisturbTool Timeline
0:03
getSubscriberDetails
Found subscriber: Sarah Chen, ext 108
0:22
getDNDStatus
DND is currently OFF
0:48
enableDND
DND enabled successfully
Transcript
Ella · 0:00
Thanks for calling Blink Voice Support. How can I help you today?
Caller · 0:04
Hi, I need to turn on do not disturb on my phone. I have a big meeting coming up and I don't want any calls coming through.
Ella · 0:12
Sure thing, Sarah! Let me check the current status of your do not disturb mode real quick.
Tool call: getDNDStatus - DND is currently OFF0:22
Ella · 0:26
Okay, so right now your do not disturb is turned off, which means your phone is ringing normally. If I turn it on, all your calls will go straight to voicemail. Would you like me to go ahead and enable that?
Caller · 0:35
Yes please, go ahead.
Tool call: enableDND - DND enabled successfully0:48
Ella · 0:52
All set! Your do not disturb is now turned on. Any calls that come in will go straight to your voicemail. Just give us a call back when your meeting is done and we can turn it off for you, or you can also disable it from your phone directly.
Caller · 1:05
Perfect, that's exactly what I needed. Thank you so much!
Ella · 1:10
You're welcome! Is there anything else I can help you with?
Caller · 1:15
Nope, that's it. Thanks again!
Ella · 1:19
Thanks for calling Blink Voice! Have a great day.
Call Recording
0:502:22