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Live

Last 30 days overview

Total Calls

847

+12%from last month

Resolution Rate

67.0%

+1.4%from last month

Avg Handle Time

3m 42s

-18sfrom last month

CSAT Score

3.4 / 5.0

+0.1296 of 847 responded (35%)
Daily Call Volume
Resolution Breakdown
67.0%resolved

Recent Calls

TimeCallerIssueDurationStatusCSAT
YesterdaySarah Chen (108)Caller wanted to enable Do Not Disturb to send calls to voicemail during a meeting.2m 22sresolved5/5
YesterdayMike Rodriguez (112)Caller needed call forwarding set up to his cell phone while working remotely.3m 18sresolved5/5
YesterdayLisa Park (101)Caller locked out of voicemail and needed PIN reset.2m 45sresolved4/5
YesterdayTom Anderson (110)Phone not registering after power cycle. Walked through troubleshooting, device still offline. Escalated to technical team.6m 24sescalated4/5
2 days agoJennifer Walsh (103)Office manager needed to log an agent out of the sales call queue while they're on PTO.3m 30sresolved5/5
2 days agoMaria Santos (106)Caller wanted to update her voicemail greeting for a holiday closure.4m 35sresolved5/5
3 days agoChris Murphy (102)Wanted to disable DND that was left on from yesterday.1m 35sresolved5/5
3 days agoRachel Green (109)Needed to block a spam number that keeps calling.2m 10sresolved4/5
3 days agoDavid Kim (115)Caller wanted to check his call forwarding status and then disable it.1m 55sresolved5/5
3 days agoJames Wilson (111)Billing question about extra charges on latest invoice.3m 0sescalated3/5