Summary
Mike Rodriguez requested call forwarding to his cell phone (363-555-0199) while working remotely. Verified no existing forwarding rules, confirmed the number, and enabled forwarding. Explained that desk phone would not ring while active.
Call ForwardingTool Timeline
0:03
getSubscriberDetails
Found subscriber: Mike Rodriguez, ext 112
0:35
getAnswerRules
No forwarding rules active
1:22
enableCallForwarding
Forwarding enabled to 3635550199
Transcript
Ella · 0:00
Thanks for calling Blink Voice Support. How can I help you today?
Caller · 0:05
Hey, I'm going to be working from home the rest of this week and I need my office phone to forward to my cell.
Ella · 0:14
No problem, Mike! Let me check how your calls are set up right now.
Tool call: getAnswerRules - No forwarding rules active0:35
Ella · 0:40
Okay, right now your calls are just ringing at your desk phone with no forwarding set up. What's the cell number you'd like me to forward to?
Caller · 0:50
It's 363-555-0199.
Ella · 0:55
Got it. So I'll set up forwarding to 3-6-3, 5-5-5, 0-1-9-9. Just so you know, while forwarding is on your desk phone won't ring - everything goes to your cell. Sound good?
Caller · 1:08
Yep, that's perfect.
Tool call: enableCallForwarding - Forwarding enabled to 36355501991:22
Ella · 1:28
All done! Your calls are now forwarding to your cell. When you're back in the office, just give us a call and we'll turn it off, or you can do it from the portal too.
Caller · 1:40
Great, thanks a lot!
Ella · 1:44
Happy to help! Is there anything else I can do for you?
Caller · 1:48
No, I'm all set.
Ella · 1:52
Thanks for calling Blink Voice! Have a great day.
Call Recording
1:093:18