Summary
Maria Santos called to update her standard voicemail greeting with a holiday closure message for Presidents' Day week (Feb 16-20). Greeting was updated via TTS. Advised her to call back to restore the regular greeting on Feb 23rd.
VoicemailTool Timeline
0:03
getSubscriberDetails
Found subscriber: Maria Santos, ext 106
0:25
listVoicemailGreetings
Found 2 greetings: index 0 (standard), index 1 (after hours)
2:30
updateVoicemailGreetingFromTTS
Greeting at index 0 updated successfully
Transcript
Ella · 0:00
Thanks for calling Blink Voice Support. How can I help you today?
Caller · 0:05
Hi there. I need to change my voicemail message. We're going to be closed next week for Presidents' Day and I want callers to know.
Ella · 0:15
Sure thing, Maria! Let me take a look at your current greetings.
Tool call: listVoicemailGreetings - Found 2 greetings0:25
Ella · 0:30
I can see you have two greetings set up - your standard one and an after-hours greeting. Which one would you like to update?
Caller · 0:38
The main one, the standard greeting.
Ella · 0:42
Got it. What would you like the new greeting to say?
Caller · 0:50
Something like: Thank you for calling. Our office will be closed February 16th through the 20th for Presidents' Day. We'll return on Monday, February 23rd. Please leave a message and we'll call you back. For emergencies, press zero to reach our answering service.
Ella · 1:25
Let me read that back to you: Thank you for calling. Our office will be closed February 16th through the 20th for Presidents' Day. We'll return on Monday, February 23rd. Please leave a message and we'll call you back. For emergencies, press zero to reach our answering service. Does that sound right?
Caller · 1:50
Yes, that's perfect!
Tool call: updateVoicemailGreetingFromTTS - Greeting updated successfully2:30
Ella · 2:38
All done! Your standard voicemail greeting has been updated with the holiday message. You might want to give us a call when you're back on the 23rd so we can switch it back to your regular greeting.
Caller · 2:55
Good idea, I'll make a note of that. Thank you!
Ella · 3:00
Happy to help! Is there anything else I can do for you?
Caller · 3:05
No, that's everything. Thanks so much!
Ella · 3:10
Thanks for calling Blink Voice! Have a great day.
Call Recording
1:364:35