Summary
Ben Taylor's phone was showing 'no service'. Device was unregistered. Power cycle resolved the issue - phone came back online and registered successfully after reboot.
Device IssuesTool Timeline
0:03
getSubscriberDetails
Found subscriber: Ben Taylor, ext 118
0:25
checkDeviceStatus
Device NOT registered
2:45
checkDeviceStatus
Device registered and online
Transcript
Ella · 0:00
Thanks for calling Blink Voice Support. How can I help you today?
Caller · 0:05
My desk phone screen says 'no service' and I can't make or receive calls.
Ella · 0:12
Let me check the status, Ben.
Ella · 0:30
Your phone isn't showing up on our system. Let's try rebooting it. Can you unplug the power, wait 10 seconds, and plug it back in?
Caller · 1:00
Okay, doing it now... plugged back in. It's booting up.
Ella · 1:15
Great, give it about a minute to fully start up.
Caller · 2:30
Oh wait, it's showing the time and date now! I think it's working.
Ella · 2:50
Let me verify on our end. Yes, I can see your phone is back online and registered. Try making a test call to make sure everything's working.
Call Recording
1:244:00