Summary
Lisa Park was locked out of her voicemail. Reset her voicemail PIN to a temporary value (7742) and advised her to change it after logging in. Issue resolved on first call.
VoicemailTool Timeline
0:03
getSubscriberDetails
Found subscriber: Lisa Park, ext 101
0:42
resetVoicemailPIN
PIN reset to 7742
Transcript
Ella · 0:00
Thanks for calling Blink Voice Support. How can I help you today?
Caller · 0:04
Hi, I can't get into my voicemail. I've been trying my PIN and it's not working.
Ella · 0:12
I'm sorry about that, Lisa! I can help you reset your voicemail PIN. Would you like me to go ahead and set a new one for you?
Caller · 0:20
Yes, please. I've been locked out since yesterday.
Ella · 0:25
Let me take care of that right now.
Tool call: resetVoicemailPIN - PIN reset to 77420:42
Ella · 0:48
Alright, I've reset your voicemail PIN. Your new PIN is 7-7-4-2. Let me say that again slowly: seven, seven, four, two. You'll want to change it to something you'll remember once you log in.
Caller · 1:05
7-7-4-2, got it. Thank you!
Ella · 1:10
You're welcome! Would you like me to repeat that one more time?
Caller · 1:15
No, I wrote it down. I'm good.
Ella · 1:20
Great! Is there anything else I can help you with?
Caller · 1:25
That's all I needed. Thanks!
Ella · 1:29
Thanks for calling Blink Voice! Have a great day.
Call Recording
0:582:45