Summary
John Smith's phone wasn't working after an office move. Device was unregistered. Troubleshooting revealed the phone was plugged into the wrong wall port. After switching to the correct port, the phone came back online.
Device IssuesTool Timeline
0:03
getSubscriberDetails
Found subscriber: John Smith, ext 104
0:22
checkDeviceStatus
Device NOT registered
3:10
checkDeviceStatus
Device registered and online
Transcript
Ella · 0:00
Thanks for calling Blink Voice Support. How can I help you today?
Caller · 0:04
We just moved offices over the weekend and my phone isn't working at my new desk.
Ella · 0:10
Let me check on that, John.
Ella · 0:28
Your phone isn't showing as connected right now. Let's make sure everything is plugged in at your new desk. Is the network cable going from the phone to a wall jack or switch?
Caller · 0:42
Let me check... it's plugged into the wall but I'm not sure if it's the right port.
Ella · 0:52
Try the other port on the wall plate if there is one. Sometimes offices have a data port and a voice port.
Caller · 1:30
Oh! I switched it and now the lights are on. It's booting up.
Call Recording
1:384:40