Ben Taylor

(363) 555-0118

resolvedExt 118

Jan 28, 2026 at 2:30 PM|3m 15s|

Summary

Ben Taylor requested custom music on hold to replace the default. Updated the MOH entry with a branded TTS message about Blink Comet's 24/7 support and website.

Account Changes

Tool Timeline

0:03

getSubscriberDetails

Found subscriber: Ben Taylor, ext 118

0:25

listMusicOnHold

Found 1 MOH entry: Default Hold Music

1:40

updateMusicOnHoldFromTTS

MOH updated with new script

Transcript

Ella · 0:00

Thanks for calling Blink Voice Support. How can I help you today?

Caller · 0:05

We want to change our hold music to a custom message instead of the default music.

Ella · 0:12

I can help with that, Ben! What would you like the hold message to say?

Caller · 0:22

Something like: Thank you for holding. Your call is important to us and a team member will be with you shortly. Did you know Blink Comet offers 24/7 support? Visit blinkcomet.com to learn more.

Ella · 0:45

Let me read that back to make sure I have it right.

Call Recording

1:083:15