Summary
Sarah Chen reported her phone wasn't ringing long enough before going to voicemail. Increased ring timeout from 15 seconds to 30 seconds at her request.
Account ChangesTool Timeline
0:03
getSubscriberDetails
Found subscriber: Sarah Chen, ext 108
0:48
setRingNoAnswerTimeoutSeconds
Ring timeout set to 30 seconds
Transcript
Ella · 0:00
Thanks for calling Blink Voice Support. How can I help you today?
Caller · 0:04
My phone only rings twice before going to voicemail. Can we make it ring longer?
Ella · 0:12
Absolutely, Sarah! Right now your phone is set to ring for about 15 seconds. I can increase that. Most people like 25 to 30 seconds, which is about 5 or 6 rings. What sounds good?
Caller · 0:25
Let's do 30 seconds.
Ella · 0:30
I'll set it to 30 seconds. That should give you plenty of time to get to the phone. Sound good?
Caller · 0:36
Yes, perfect.
Call Recording
0:472:15