Summary
James Wilson needed call forwarding updated from his old cell (363-555-0140) to his new cell (363-555-0177). Disabled old forwarding and enabled new destination.
Call ForwardingTool Timeline
0:03
getSubscriberDetails
Found subscriber: James Wilson, ext 111
0:20
getAnswerRules
Forwarding active to 3635550140
0:45
disableCallForwarding
Forwarding disabled
0:58
enableCallForwarding
Forwarding enabled to 3635550177
Transcript
Ella · 0:00
Thanks for calling Blink Voice Support. How can I help you today?
Caller · 0:04
My call forwarding is going to my old number. I need it changed to my new cell.
Ella · 0:10
Let me check your current setup, James.
Ella · 0:25
I see your calls are forwarding to 363-555-0140. What's your new number?
Caller · 0:30
363-555-0177.
Ella · 0:35
I'll switch the forwarding to 3-6-3, 5-5-5, 0-1-7-7. Is that correct?
Caller · 0:40
Yes, that's it.
Call Recording
0:532:30