Summary
Maria Santos requested business hours change from Mon-Fri 8AM-5PM to Mon-Fri 7AM-6PM. Updated the timeframe schedule. New hours take effect immediately.
Account ChangesTool Timeline
0:03
getSubscriberDetails
Found subscriber: Maria Santos, ext 106
0:28
listTimeframes
Found 2 timeframes: Business Hours, After Hours
0:45
getTimeframe
Business Hours: Mon-Fri 8AM-5PM
2:15
updateBusinessHoursDaysOfWeek
Business hours updated to Mon-Fri 7AM-6PM
Transcript
Ella · 0:00
Thanks for calling Blink Voice Support. How can I help you today?
Caller · 0:05
We're changing our office hours starting next week. Can you update our business hours?
Ella · 0:15
Absolutely, Maria! Let me pull up your current hours first.
Ella · 0:50
Right now you're set to Monday through Friday, 8 AM to 5 PM. What are the new hours?
Caller · 1:00
We're going to 7 AM to 6 PM, still Monday through Friday.
Ella · 1:08
So Monday through Friday, 7 AM to 6 PM. Is that correct?
Caller · 1:14
Yes, that's right.
Call Recording
1:173:40