Summary
Jennifer Walsh (office manager) called to add new hire Kevin Brooks (ext 120) to the Support call queue. Agent was added successfully and is ready to receive queue calls.
Call QueuesTool Timeline
0:03
getSubscriberDetails
Found subscriber: Jennifer Walsh, ext 103 (Office Manager)
0:25
listCallQueues
Found 3 queues: Sales, Support, Billing
0:42
addCallQueueAgent
Ext 120 added to Support queue
Transcript
Ella · 0:00
Thanks for calling Blink Voice Support. How can I help you today?
Caller · 0:05
Hi, we have a new hire starting today and I need to add them to our support queue. Extension 120, name is Kevin Brooks.
Ella · 0:15
Welcome aboard to Kevin! Let me add extension 120 to the Support queue for you, Jennifer.
Ella · 0:50
Done! Kevin Brooks at extension 120 is now in the Support queue and ready to receive calls. Is there anything else?
Caller · 0:58
Perfect, that's all. Thank you!
Call Recording
0:512:25